FREE shipping on all orders over £50.

Due to the Royal Mail strikes, orders might see adverse delivery times and have knock-on effects to courier providers. If you'd like an update on your order, please email support@shop.rainbowhub.org

Frequently Asked Questions

Orders and Deliveries

  • We unfortunately do not provide tracking links for our orders. If you would like to check where your order is up to, you can contact support by emailing support@shop.rainbowhub.org.

    Please allow up to 7 working days before contacting support.

  • The delivery time varies by product. Please see below:

    Merchandise and Printed Goods

    • 2-3 working days

    Clothing

    • 10 working days
  • You can contact Rainbow Hub at any of the following contact details:

    Tele: 01704 823276

    Email: info@rainbowhub.org

    Address: Rainbow Hub, Salt Pit Lane, Mawdesley, Nr Ormskirk, Lancashire

     

    Or contact support for any queries regarding orders at support@shop.rainbowhub.org.

  • Payments made using credit/debit card on the portal are processed by Stripe and administered by Approach PS. For all invoice/payment enquires related to the portal, please contact Approach PS for support at support@shop.rainbowhub.org.

Cancellations, Returns and Exchanges

  • Returns Eligibility and Procedure

    Faulty or damaged goods:

    Covered by the CRA 2015 and Consumer Contract Regs.

    Faulty or damaged items should be replaced as a first line of recourse. The original item must be returned and confirmed faulty/damaged or the customer is liable to pay for the replacement. Otherwise, the customer must not face any additional costs.

    If a customer refuses a replacement for a faulty or damaged item, a refund should be issued. The refund needs to cover the cost of the original item, the original postage and the return postage. This applies if the refund request for faulty goods is 30 days from goods receipt.

    A customer can return faulty goods anytime up to 6 months but has no automatic right to refund after 30 days. After six months, the customer has to prove a fault was there from the time they acquired the goods and we can refuse to accept.

    Personalised Goods

    You are not entitled to a refund for bespoke items, except where a separate returns policy has been confirmed with you prior to placing the order

  • Please allow up to 7 working days for your order to arrive.

    If you are still not in receipt of your order within this timeframe, please contact support at support@shop.rainbowhub.org.

  • Orders may be cancelled by contacting support@shop.rainbowhub.org.

    If at the point of cancellation:

    your order has not been despatched: we will cancel your order and confirm this cancellation.

    your order has been despatched: your order will be delivered according to the delivery information provided.

  • Where you receive goods that are faulty or damaged, please contact support@shop.rainbowhub.org and we will arrange for appropriate replacements to be despatched to you.

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