Orders and Deliveries
How can I track on my order?
We unfortunately do not provide tracking links for our orders. If you would like to check where your order is up to, you can contact support by emailing email@example.com.
Please allow up to 7 working days before contacting support.
How long does delivery take?
The delivery time varies by product. Please see below:
Merchandise and Printed Goods
- 2-3 working days
- 10 working days
How can I contact you?
You can contact Rainbow Hub at any of the following contact details:
Tele: 01704 823276
Address: Rainbow Hub, Salt Pit Lane, Mawdesley, Nr Ormskirk, Lancashire
Or contact support for any queries regarding orders at firstname.lastname@example.org.
Are payments safe?
Payments made using credit/debit card on the portal are processed by Stripe and administered by Approach PS. For all invoice/payment enquires related to the portal, please contact Approach PS for support at email@example.com.
Cancellations, Returns and Exchanges
How do I return my product(s)?
Returns Eligibility and Procedure
Faulty or damaged goods:
Covered by the CRA 2015 and Consumer Contract Regs.
Faulty or damaged items should be replaced as a first line of recourse. The original item must be returned and confirmed faulty/damaged or the customer is liable to pay for the replacement. Otherwise, the customer must not face any additional costs.
If a customer refuses a replacement for a faulty or damaged item, a refund should be issued. The refund needs to cover the cost of the original item, the original postage and the return postage. This applies if the refund request for faulty goods is 30 days from goods receipt.
A customer can return faulty goods anytime up to 6 months but has no automatic right to refund after 30 days. After six months, the customer has to prove a fault was there from the time they acquired the goods and we can refuse to accept.
You are not entitled to a refund for bespoke items, except where a separate returns policy has been confirmed with you prior to placing the order
I didn’t receive my order. What should I do?
Please allow up to 7 working days for your order to arrive.
If you are still not in receipt of your order within this timeframe, please contact support at firstname.lastname@example.org.
Can I cancel my order?
Orders may be cancelled by contacting email@example.com.
If at the point of cancellation:
your order has not been despatched: we will cancel your order and confirm this cancellation.
your order has been despatched: your order will be delivered according to the delivery information provided.
Can I get a replacement for my goods?
Where you receive goods that are faulty or damaged, please contact firstname.lastname@example.org and we will arrange for appropriate replacements to be despatched to you.